FAQ

Q1: How do I choose the right thermal material for my application?

A: Start by evaluating:

Operating temperature: Consider both the continuous working temperature and peak temperature.

Application type: Whether it's for LED modules, power electronics, or battery packs.

Material form: Use thermal tapes for easy assembly, pads for gap filling, PCM for phase change cooling, and graphite sheets for heat spreading.

Q2: Does TaxoTape® offer samples or support small quantity orders?

A: Yes. We provide free samples for standard items and support small-volume orders, especially for prototyping and engineering evaluation. Just let us know your specific needs.

Q3: What’s your customization lead time?

A: Standard stocked items: 5–7 working days

Minor customizations (size, thickness, adhesive): 10–15 working days

Full OEM development (new formula/substrate): 25–30 working days

We'll confirm the timeline based on your order details and requirements.

Q4: Can you support technical documents like ROHS and MSDS?

A: Yes. We provide full documentation upon request, including ROHS, MSDS, COA, and technical datasheets. These are available for most thermal tapes, pads, and other materials.

Q5: Do you ship internationally?

A: Absolutely. We work with reliable forwarders to ship globally by air or sea. We can use your preferred logistics method or recommend cost-effective options for your country.

Q6: How do your materials compare with leading brands like 3M or Bergquist?

A: Our products provide equivalent performance in thermal conductivity and reliability, while offering faster prototyping, flexible customization, and more cost-effective supply for OEMs.

Q7: Can you provide application-specific recommendations?

A: Yes. Share your power rating, gap size, and assembly process, and our engineers will suggest the most suitable material type (pad, tape, PCM, graphite).

Still have questions?

Reach out to us via [email protected] or the Contact Form, and our technical sales team will be happy to assist you.